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Customer care teams that are ready for launch day
Your customers judge you by every call, chat and email. NexaSoft recruits friendly, capable customer service people and leaders, from a single hire to a full contact centre ramp-up.
Customer Care roles we recruit for
Contract, temporary, temp-to-hire and permanent positions, from entry level to leadership.
- Customer Service Representative
- Call Centre Agent
- Bilingual Agent (English / French)
- Technical Support Agent
- Live Chat & Email Support
- Customer Success Manager
- Inside Sales Representative
- Team Lead
- Quality Assurance Analyst
- Workforce Management Analyst
- Contact Centre Supervisor
- Contact Centre Manager
Why employers choose NexaSoft for customer care hiring
Volume hiring without the chaos
Assessment days, group interviews and clear weekly targets for launches, new sites and seasonal peaks.
Language and skills tested
We assess communication, typing and language skills, including English and French, before candidates reach you.
Remote, hybrid or on-site
We hire for home-based and in-office teams and screen for the setup each model needs.
Retention in mind
We are open with candidates about schedules, pay and expectations so the people we place stay.
From kickoff to first hire, in six steps.
Every search follows the same accountable process, whatever the sector, with a weekly report on where each candidate stands.
Discover
We learn your roles, team, hiring bar, budget and deadlines, and agree the metrics we will be measured on.
Week 1Calibrate
Scorecards, pay benchmarks and a sample shortlist so we and your hiring managers agree on what good looks like.
Week 1–2Source
Targeted outreach to active and passive candidates through our network, referrals, communities and job boards.
OngoingScreen
Recruiter interviews, skills assessments and credential checks, so you only meet people who can do the job.
OngoingDeliver
Interview scheduling, feedback loops, references, offer negotiation and a smooth handover to onboarding.
Per hireImprove
We review fill time, conversion and candidate experience with you every month and keep tightening the process.
Monthly
We set a target for every role at kickoff, track it weekly and act the moment a search slows down.
Customer Care staffing questions
Can you hire a large customer service team quickly?
Yes. Project RPO and volume hiring campaigns are built for contact centre launches, new sites and seasonal ramp-ups.
Do you recruit bilingual English and French agents?
Yes. We recruit bilingual customer service staff and assess language skills as part of screening.
Do you hire for remote customer support roles?
Yes. We recruit for remote, hybrid and on-site customer care teams across Canada and the US.
We also recruit for
Tell us about your customer care hiring.
A 30-minute call is enough to map your roles, timeline and the right hiring model. Job seekers, send us your details and we will be in touch.